Extremely courteous. When I called about the appointment, they knew all of the details about my vehicle. They kept me updated on what was going on and delivered it to my wife when it was finished. First time using them, and I will definitely be back.

Smail Buick was awesome

The only problem we had was at checkout. We had to wait at least 30 minutes for the payment from Endurance to be faxed. We have no problem when Wendy does our checkout.

Our salesman Rob Jupena was wonderful. Have been buying vehicles from him for years and also recommend family and friends to see him. Bill Campana was our GMC contact. Was very well knowledged about my GMC Terrain.

This was the best dealer experience i have had. I have bought at least 15 new vehicles so that means a lot. Bill took care of me, i was at the dealer for 30min and i got a fair deal up front with 0 haggling. Thank you for the great experience.

Was in market for 2500 series 4wd pickup. Bill Campana was willing to sell at Msrp. The OH dealers wanted Over Msrp so I drove to PA. Truck to bouncy for me but Bill was Great no "let me ask manager bull"

I worked with Bill Campana for the purchase of my new Mercedes, and he is the BEST! I had told him what I was looking for, color, model, etc, and before I knew it I was driving off in the car I’ve always wanted. If you’re looking for a new car at Smail, do yourself a favor and request Bill. He is very professional, prompt, and courteous. Thank you Bill, and to the entire Smail staff for making this a seamless process!

There is a reason why I take my car to the dealership for service. You can’t beat the customer service, shout out to Wendi Leonida-Henninger, at Smail Cadillac and/or the peace of mind knowing your vehicle is being serviced by an expert who is willing to provide explanation.

I lost my "electronic key" to my recently purchased Buick. In a panic went to dealership (Smail) to get another key. When asked by the greeter how she could help me she apparently saw my destress on my face walked me to the parts department where fortunately for me had a key. She then took me to the service department where they said "they would gladly take care of it from here". They brought my car into the service area to program the key. I had no idea it was so involved-I just thought a new key could easily be made. Long story short, the "Smail Team" took over and was I relieved as I went to the lounge to wait. It didn't take long until I got a text on my phone "it was almost done". As a senior citizen I had no Idea the complexity or cost of making this kind of key and I can't say enough good things about how I was treated that day. Thank you everyone. I am grateful for your help and understanding for ir was stressful for me and late in the day for you.

I had such a great / easy experience at Smail , they had more cars available than most dealers lately and Susan took her time and helped me compare and made sure I was getting the best deal for my money , they handled everything and even the paperwork wasn’t as annoying as I’ve had it be at other dealers

Wendi and the ENTIRE service team were great!! Will definitely go back for service on my vehicle. They are very informative and treat you like a family.

My husband and I have purchased several vehicles from Smail Buick GMC and we've always been highly satisfied. Bill Campana is the absolute best to deal with. Thanks for the great customer service Bill, we love our new vehicle!!

Bill was very nice to work with!He listened to me,and I purchased a truck that I luv!!!!!

Bill was very helpful. Genuinely good guy, did not lead us in the wrong direction. We love our new terrain!

Our service was outstanding! We are always treated well at Smail Buick/GMC. We highly recommend both sales and service!

Great job as always. Friendly service, and appreciate the regular text updates as to the status of my vehicle.

car was painted very well. service pick up was great. turn around was done very quickly

Our service advisor (Troy) always goes out of his way to greet us promptly and courteously. We usually walk to a nearby restaurant or take the shuttle rather than wait in the waiting room for our car to be serviced. Troy arranged for the shuttle service and the service was very accomodating. We actually look forward to bringing our car in for service. Thank you so much!

There was a mistake in the date of our service and they still manage to get us in to service our car.

Professional, courteous service

The service at Smail’s was great they handled it fast and efficiently, very pleased

It’s always a good experience working with Troy. He’s very knowledgeable and professional.

It's always a pleasure to take my car to Smail GMC for service when Troy Zatezalo is my service consultant. Troy does all of the little things that matter, and goes out of his way to give you the best service possible.

Great

Very professional, good communications up to purchase , excellent sales person with educating me on new features downloaded all electronics before I drove off with new vehicle. Its always a great pleasure dealing with Smail Auto group especially Cadillac, manager was hands on , and very helpful friendly made my leasing easy as he did three years earlier. 5 Stars 🌟 are definitely deserved.