Customer Testimonials
20 years of great service guided by a great service manager, Troy Z.
I must say that I leased a 2021 Cadillac XT5 and was impressed with the service all around and really like driving the vehicle. I have been coming to Smail's for over 40 years and have no complaints. I would recommend Smail's and the XT5..
In and out in promised time. No problems found. Nice people, great service.
Everything worked out fine for me. Service was completed in a timely manner and exactly what I wanted. Troy is the best and has helped me for years.
I dropped my truck off at 8;am for service and told Troy what I need done Troy was pleasant to deal with never had a problem with service department. Thanks to Troy
I have gone to a number of other dealers for vehicles and service, but none can come close to the experiences I’ve had at Smail. Bill Campana in sales has really taken care of me and my family over the years. Troy in service has always taken care of us and our vehicles. We have been going to them since 2011 and have no plans of going anywhere else.
Troy and staff are awesome . Timely, friendly, courteous. The best. Would highly recommend . Awesome, awesome awesome ,awesome. Could not beat them. They take care of you
Very satisfied with the experience at Smail. The staff was knowledgeable and was not pushy in trying to just sell a vehicle. They were welcoming and friendly throughout the whole visit. I did not intend to buy a vehicle that day, but I ended up leaving with a new truck. I drove 75 miles just to look at the truck and it was worth it. I would recommend Smail Buick GMC to anyone.
Troy is the man! The best customer service out there. Highly recommend. Great guy, timely service and honest advice and information. Thank you again Troy
They fixed both of my issues with my car. Back bumper looks amazing they put on and sunroof works again! Great job! Never have an issue when my car is serviced at Smail GMC
I had a very pleasant experience and would highly recommend anyone looking for a car to buy from Smail Gmc
Daniel Richardson was the best Salesman I ever had the pleasure of doing business with. I highly recommend if you are going to shop at smail you ask Daniel.
Troy Z. did a great job as usual coordinating service for my vehicle. More expensive? Probably. Worth it? Absolutely! Vehicle has 100,000+ miles and runs perfectly due to their diligent service.
They were very efficient and got the job done in less than the time they said. The job was well done.
I was very pleased with my service. My salesperson went above and beyond my expectations and got me in the vehicle I wanted, very happy.
Nice folks!
Daniel did an excellent job and knew exactly what I was willing to do (and not do); communication was quick with everyone and no time was wasted. Overall, a rather stress-free experience that resulted in a deal being made in a reasonable amount of time.
This was an amazing experience. Super fast deal as well! These people took good care of me and made sure that I found the vehicle I liked.
This was an incredible and extremely pleasant experience. Will definitely be back for my next purchase.
I had my 2017 Buick Encore in for the engine lite on and was missing . The coil pack had melted to the engine . Mike is service was so super .Buick lifetime roadside on my suv towed it to smail . We only had a small towing fee Buick Corp paid on roadside . Mike came in on his Friday off to fix it for me . So kind ,thoughtful , understood me . And at 2:15 pm got called my encore was done. Even out of warranty 4 years /60,000 I don’t drive a lot on 27,000 are on her . I have to share because I don’t lie ...
We totally have confidence in Smail dealership service department- especially Troy who has always addressed our maintenance issues. We feel that we get value from our service appointments.
Never had any issues with work. Friendly and accommodating. I would recommend sales or service if asked. (This is just filler to meet the stupid 25 word minimum.)
Great service and friendly people that helped make the process go smoothly
Buying experience was very positive. They had everything ready to go when we arrived and the process was quick and explanatory. Bill did a great job with everything and took good care of my kids with snacks and drinks! She told everyone about the gummy worms!! Thanks Smail GMC
As usual, Troy Z. is on point, courteous, and very helpful. He ensures work needed is done and accurate, along with providing guidance and support if unexpected or unplanned needs occur. Always gets the job done with efficiency.
Nice Dealership. Easy to work with.
Very friendly and efficient. My wait time wasn't long at all. And they washed my car also.
Just purchased 2021 Escalade from the Smail Team! Thank you for a flawless purchase experience! Highly professional group who kept me informed continuously regarding my options, build and delivery! Thanks again!
Very Good.
Rich was very helpful in my purchase of my 2021 Denali 2500.
Appointment was on time. I was out of there is less than an hour. Everyt1hing was great! The 43 point inspection was done which they reviewed with me and I appreciated it.
Troy was great and was helpful every step of the way to get done everything that my car needed and for the best price too! Troy is always super nice and accommodating.
Out of state buyer. Great to deal with. They did everything they said they would do and made the transaction smooth and easy. Thanks Jeff Hobbs and Lynn
The total experience from start to finish was wonderful..
Vey Pleasant friendly environment common with vehicle dealings the time for transaction could be shorter other than that I recommend Smail over many others I dealt with
I have been satisfied with Smail’s Cadillac Service for the past 26 years. I always ask for Troy Zatezalo and he is great at his job. I gave him a five star rating. Thanks Troy.
Great Job !!! I would recommend to everyone. From beginning to end it went smoothly. Everyone was so helpful and so polite. Stop in you wi t be disappointed.
The best
Great experience. We got the car we wanted and worked out the details via emails, text and phone Thanks for all the effort since we were out of the area
Rock Star Treatment, every time!
Safelight screwed up my windshield operation and they said they did.
I've always had great service from the folks at Smail Buick GMC Cadillac. This trip was no different. Shawn was superb in keeping me advised of the progress of my servicing.
Troy Zatezalo is an EXCELLENT Service Writer he handle all the issues I was having with my GMC and the Mechanic Paul did an Awesome job also! Outstanding service as always.
EDIT: I was able to get in touch with Dave who explained the report on my tires. I appreciate you reaching out to me so we could communicate more over my visit, so I’ve added a star to my review. I look forward to my next visit where we can try again. I felt comfortable dropping my car off, and was welcomed warmly. I was asked if I wanted my car washed and vacuumed, and I said yes. When my car was ready for pick-up, I was just told it was fixed. Then I looked at the sheet of ...
We had multiple problems with our SRX and Troy had the Cadillac tech John find what needed repaired . , Troy and John explained the needed repairs in detail so well that I was confident in having the work completed at Smail Cadillac.
Awesome no pressure good people especially rich cotton smail gmc
Quick and painless. Always a plus when shopping for a vehicle!
troy and the team did my xt5 cadillac service in record time, and the politeness and the very excellent way troy handles our car is amazing. thank you so much smail for your great service dept. and to troy you get a gold six stars!
This was my first time to buy at this dealership was a great experience. I have not seen the Escalade in person yet but my son was my eyes. Chris worked with us well.
Each time we return to Smails we are extremely pleased with the service we receive. Our check-in was so efficient & the staff is so polite. Our service was done in a timely manner & our car was washed & ready to go!
Happy to see Shawn K.back in the service Dept. !!! She's excellent!
Outstanding service as usual with the utmost courtesy and concern for the customer. Always a pleasurable experience. Work was completed in a timely manner and vehicle was cleaned when I picked it up. Couldn’t ask for any more. Thank you
Chris is always super helpful and friendly when I call in and need service. I received a wrong part for my car a couple of times and he got to the bottom of it for me and finally got it replaced. Thanks for the awesome service by Chris and the technician who actually fixed my car.
Nick Hodgkiss listened to what we were looking for and delivered in a very professional manner.
My first visit to Smail with my new used vehicle (2017 XT5). Great service by all: State inspection and 30,000 mileage maintenance (major level).
Very prompt addressing my service needs and courteous!
Inspection today. In and out. In less than an hour. Thanks guys. Oh, by the way, come back on a warmer day for your car wash.
Bill Campana is the best!! Wouldn’t shop anywhere else!! He got us exactly what we were looking for. Thank you so much for everything!!
I took my 2016 GMC truck in for an oil change. While it was in for the service Troy Zatezalo and the great technicians found a bolt with a washer in my tire. Didn’t even know it was there. Needless to say the tire was fixed and I was charged a reasonable amount. GMC service always comes through for me.
Great experience as always. Love my new Yukon. Thanks to Bill the experience was even better. He had all of our paperwork ready to go when we got there.
Awesome experience. Couldn’t be happier with the purchase. They made the buying experience the best possible. Although it took a few weeks to find what I wanted, I’m so happy I purchased my truck here.
Fast and nice work make you feel like family quality work gives you good information about your vehicle nice waiting area and friendly employees makes me smile
As a rule I don't use dealership service centers...too expensive. Since my Acadia was under warranty I figured why not. I needed state inspections. The low number of stars is because I was charged nearly fifty bucks for an emission inspection on a vehicle with 6400 miles on it that is still under full warranty. Oddly if there was actually an issue with the emissions it would be covered under the warranty so why fifty bucks to tell me my nearly new vehicle was perfectly ok...Dealership greed. Did they really need my fifty bucks that bad...???
It was an excellent experience. They kept me informed of the repairs and where it was at. There was a driver there that would have taken me to where ever I would like to go. Excellent experience.
Quick, professional and efficient experience. Troy was excellent! Checkout was fast and car retrieval was prompt. I woul recommend Smail Service anytime to friends anytime.
Rich was very good take care of us.😊
Service Department was spot on. All requested service was performed as requested. My vehicle was delivered back to me in a most timely manner. I was a bit disappointed as my truck was not washed. But understood as the weather was not conducive to washing. I also enjoyed the conversation with the gentleman who is the driver for the shuttle service.
Got a new lady today that was in charge of my oil change. Fastest service time I have ever experienced there. She was on her toes. I'm sorry I didn't get her name but she was awesome. Thank you!
They always do a great job in and out in a timely fashion and the truck was clean inside and out. Plus always asked if I need a ride anywhere.
Bought a 2021 GMC Denali 1500 from Bill Campana. He was the most professional car sales person I have ever dealt with. A friend was with my wife and I and he commented to me how professional Bill was. The truck was for my wife and she is very reserved, but commented how professional and knowledgeable Bill was. I would definitely recommend him to friends who were looking to purchase a vehicle. We made the deal over the phone and everything was just as he promised. Very well satisfied with him.
Bill Campana was an excellent salesperson. I got exactly what I wanted in a new vehicle. Would highly recommend him, and Smail, to my friends and family.
With the troubled times we're going through, Smail makes you feel at ease. Troy goes the extra mile for the customer. Keep up the good work
I had my XT5 in for inspection, I was in out and everyone was very nice and professional!
First time dealing with Smail Buick GMC, but it wont be the last. Strived to give me the deal I wanted and made the process simple and quick. Extremely professional staff!
#1 dealership in sales and service.
The salesman Nick was very attentive and assisted my wife and I with the details of the new vehicle . He made himself available and helped with expediting the sale and it was a good experience. The paperwork went smoothly and we are very happy with the vehicle overall. I was given a tour of the facility for my service needs and met the service advisor for future reference. Your show room greeter is also superb and made me comfortable with coffee and discussed my car purchase.
Always great service! Especially like the car wash afterwards.
It’s a pretty good overall experience
Treat you like a person, they're sure to help any way they can.
Bill was fantastic! One of the best if not the best truck buying experience I have had. Will definitely be using Bill for my future purchases.
Bill and the TEAM are awesome to work with. They found exactly what i was looking for and the buying process was fast and smooth.
Completely Satisfied
Richard Troyann was wonderful in assisting me to purchase a Buick. He was informative and very courteous. I will recommend Richard to family and friends.
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