Each time we return to Smails we are extremely pleased with the service we receive. Our check-in was so efficient & the staff is so polite. Our service was done in a timely manner & our car was washed & ready to go!
Happy to see Shawn K.back in the service Dept. !!! She's excellent!
Outstanding service as usual with the utmost courtesy and concern for the customer. Always a pleasurable experience. Work was completed in a timely manner and vehicle was cleaned when I picked it up. Couldn’t ask for any more. Thank you
Chris is always super helpful and friendly when I call in and need service. I received a wrong part for my car a couple of times and he got to the bottom of it for me and finally got it replaced. Thanks for the awesome service by Chris and the technician who actually fixed my car.
Nick Hodgkiss listened to what we were looking for and delivered in a very professional manner.
My first visit to Smail with my new used vehicle (2017 XT5). Great service by all: State inspection and 30,000 mileage maintenance (major level).
Very prompt addressing my service needs and courteous!
Bill Campana is the best!! Wouldn’t shop anywhere else!! He got us exactly what we were looking for. Thank you so much for everything!!
I took my 2016 GMC truck in for an oil change. While it was in for the service Troy Zatezalo and the great technicians found a bolt with a washer in my tire. Didn’t even know it was there. Needless to say the tire was fixed and I was charged a reasonable amount. GMC service always comes through for me.
Great experience as always. Love my new Yukon. Thanks to Bill the experience was even better. He had all of our paperwork ready to go when we got there.
Awesome experience. Couldn’t be happier with the purchase. They made the buying experience the best possible. Although it took a few weeks to find what I wanted, I’m so happy I purchased my truck here.
Fast and nice work make you feel like family quality work gives you good information about your vehicle nice waiting area and friendly employees makes me smile
As a rule I don't use dealership service centers...too expensive. Since my Acadia was under warranty I figured why not. I needed state inspections. The low number of stars is because I was charged nearly fifty bucks for an emission inspection on a vehicle with 6400 miles on it that is still under full warranty. Oddly if there was actually an issue with the emissions it would be covered under the warranty so why fifty bucks to tell me my nearly new vehicle was perfectly ok...Dealership greed. Did they really need my fifty bucks that bad...???
Quick, professional and efficient experience. Troy was excellent! Checkout was fast and car retrieval was prompt. I woul recommend Smail Service anytime to friends anytime.
Rich was very good take care of us.😊
Service Department was spot on. All requested service was performed as requested. My vehicle was delivered back to me in a most timely manner. I was a bit disappointed as my truck was not washed. But understood as the weather was not conducive to washing. I also enjoyed the conversation with the gentleman who is the driver for the shuttle service.
Got a new lady today that was in charge of my oil change. Fastest service time I have ever experienced there. She was on her toes. I'm sorry I didn't get her name but she was awesome. Thank you!
They always do a great job in and out in a timely fashion and the truck was clean inside and out. Plus always asked if I need a ride anywhere.
Bought a 2021 GMC Denali 1500 from Bill Campana. He was the most professional car sales person I have ever dealt with. A friend was with my wife and I and he commented to me how professional Bill was. The truck was for my wife and she is very reserved, but commented how professional and knowledgeable Bill was. I would definitely recommend him to friends who were looking to purchase a vehicle. We made the deal over the phone and everything was just as he promised. Very well satisfied with him.
Bill Campana was an excellent salesperson. I got exactly what I wanted in a new vehicle. Would highly recommend him, and Smail, to my friends and family.
With the troubled times we're going through, Smail can make make you feel at ease. Troy goes the extra mile for the customer. Keep up the good work
First time dealing with Smail Buick GMC, but it wont be the last. Strived to give me the deal I wanted and made the process simple and quick. Extremely professional staff!
The salesman Nick was very attentive and assisted my wife and I with the details of the new vehicle . He made himself available and helped with expediting the sale and it was a good experience. The paperwork went smoothly and we are very happy with the vehicle overall. I was given a tour of the facility for my service needs and met the service advisor for future reference. Your show room greeter is also superb and made me comfortable with coffee and discussed my car purchase.
It’s a pretty good overall experience
Treat you like a person, they're sure to help any way they can.
Bill was fantastic! One of the best if not the best truck buying experience I have had. Will definitely be using Bill for my future purchases.
Bill and the TEAM are awesome to work with. They found exactly what i was looking for and the buying process was fast and smooth.
Richard Troyann was wonderful in assisting me to purchase a Buick. He was informative and very courteous. I will recommend Richard to family and friends.
The service was excellent and Troy took fantastic care of us!!
One of the Problems that it went for is still an issue this was the third time for door alarm. Battery went bad 2 years old and had no prorated warranty.
An excellent experience ! Billy was awesome to work with .... why I am a returning customer!
I was satisfied that they were willing to work with me and find the perfect car for me at a price in which I felt comfortable.
Everything was perfect! In at 9:30 and out the door by 11:00. Thanks for the prompt service!
Amazing experience! I would recommend to anyone that is looking for any car. Thank you
Great service as always. Work done just as promised. I would highly recommend Smail for sales and service. Great Job!!
Small problem with transmission warning light coming on. Troy had it checked, No problem. Easy in and out plus a free car wash. Thank You.
I have never been disappointed when I've gone to Smail Auto to purchase lease or get service for a vehicle. Bill Campana always treats my wife and me like a VIP's.
Great Service this is the only place that services my truck. They are the best for service.
Nice place to shop for a car or truck
Fast, friendly service. The lady who drives the shuttle is probably one of nicest people I've met in the service industry. I moved to Oakmont but still come here for service on my Buick Encore!
Great experience with John Howard and Bill Campana. I’ve had great experiences with John in the past, but wanted to switch brands. John abs Bill made me a priority and got my wife and I out the door, with a test drive abs out of the finance office in less than two hours, on a Saturday. I would highly recommend, these guys take pride in what they do.
Barry Noonan did a great job dealing with this lease. This is the 5th vehicle Barry helped me with and each time he makes it painless. Great job for Barry... I will defiantly refer people to him and call him if I need anything.
My experience was great very efficient !
Garry was recommended by one of my friends a few years ago and I never looked back. Garry and his crew are very professional and there is always pure honesty in their service and their price. They are open during covid crisis! I get all my car needs done. Thought I needed annual tune-up but I didn't. Needed a tire leak check and no leak. They are amazing and I won't go anywhere else.
We have been buying cars from Jeff Markle at Smail for a couple of decades. Troy has been our go-to service person for all of that time, and once again provided outstanding service. Much thanks for the Smail service department. You have never let me down.
Consistently provides exception customer service and excellent vehicle service. Communication is outstanding and service is completed in timeframe promised. Highly recommend Smail for purchase and service - their customer focused culture clearly distinguishes them from other dealers.
Sales Associate Bill Campana was extremely friendly and has made it very clear that if I need anything or have any questions to call any time. That increases the value of my experience and makes me feel like I'm not just a dollar sign.
Had a check engine light come on the day before i was leaving for vacation and Troy got my truck in and took care of the issue. I was not delayed with my plans to leave. Thanks again to Troy for caring about his customers needs and schedules.
Nick Hodgkiss is wonderful! So kind, patient and helpful! His second time helping me find the vehicle best for our family.
Fast and efficient service for inspection.
Everyone was very helpful and nice. They make car buying easy and a great experience. They treat us like family, I would highly recommend Smail GMC and Bill Campana to anyone looking to buy.
Always a good experience at the Smail Cadillac service center. Troy is my man and he is always very efficient and professional.
The ease of buying 2 cars literally took us 2 hrs from start to finish thanks to Bill Campana our sales associate and Scott Senior sales manager at GMC Buick.
Service: Took my Cadillac ATS here several times. Each time the issue was diagnosed no BS and fixed not to mention the car was washed. Nice waiting area and also separate area to use a laptop if you need to work. What I am most impressed with though is the positive friendly attitude and professionalism exhibited by Troy. I never felt like my car was a burden even though it’s under warranty and I didn’t buy it here. Thank you Troy and service team!
Rick, Jeff and Evan were AMAZING!!! I will definitely be buying my next vehicle with Smail?s Exceeded my expectations!!
Rick, Jeff and Evan were AMAZING!!! I would highly recommend Smail Dealerships for your car buying experience! You will not be disappointed!
Always great service. Very friendly and fast! Great team of workers
Efficient and friendly
My recent purchase was exactly what I wanted. The salesman Rick was well informed about the Buick Encore GX. He helped me through the difficult technology. Thanks Rick.
Very satisfied with my service. RJ was very helpful and patient with me. Would recommend others to go there.
Allowed me to start appointment early so that I was able to make later morning appointment. Service was quick. Troy, as always, treated me well. Very satisfied!
Fast and easy warranty service
Tremendous car buying experience! Kim J. was extremely professional but also made me feel at ease. Her knowledge and expertise of all of Smail's cars (Honda, GMC, Cadillac) was such a big help! Nick's knowledge with the technology and setup of the vehicle was impressive. He went out of his way to make sure all of my questions were answered in detail. I will recommend anyone to purchase a car from Smail Auto Group especially from Kim. First class experience!
Smail auto is very efficient and the personnel are very nice. My car was done quickly.
Service was quick and efficient. Totally pleased as always. The Smail GMC and the people, Chris Brant and Troy at the service desk go all out to service your vehicle and keep you satisfied.
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