Customer Testimonials
Troy is most courteous & thorough. The safety recall was done quickly & correctly! The dealership strives tp stay on top of the issues at hand.
Great service from Troy in the Service Department!
I called the service department at Smail for a recall received on my car. They had the parts available and scheduled me right away to have it taken care of. They were very kind, courteous, and professional. They were able to resolve the recall problem the same day I dropped off my car. Thank you Smail Buick GMC!
My issue was quickly addressed and resolved by Troy and the service team. I'm very happy.
The service was prompt and my wait time was minimal. Smail provided me with comfortable waiting facilities
A great big “Thank you so much” to my service manager, Troy Zatezalo, and your service technicians for 25+ years of taking excellent care of my vehicles and making sure I am always safe out on the road. I could not have asked for anything better!
Troy was my service advisor and he exceeded my expectations!!! He always goes above and beyond and treats me as a valued client. Always makes me feel special . I can’t say enough about the service I receive at Smails
Troy was great, kept me informed about what was happening with my vehicle & where it was through the service
WENDY....OUR SERVICE AGENT WAS VERY GOOD AND KEPT US WELL INFORMED UPON DETAILS OF OUR CADILLAC . WE ALL KNOW PARTS HAVE BEEN DELAYED ON ALL AUTO REPAIRS . WE UNDERSTOOD THE DELAYS . SHOULD YOU TAKE YOUR CADDY TO SMAILS , ASK FOR WENDY , SHE IS VERY GOOD SERVICE AGENT...." THANKS WENDY "...
Great customer service. Convenient location for any future service.
Was able to get an early appointment at the last moment to fix an almost flat tire. Very pleased with service.
They have a great customer service department
Great service no one bugged me super nice service !
Friendly, professional personnel. Work completed in a timely manner.
Great Cust service very professional
Everyone was pleasant. Troy was very helpful. I left a voicemail the week prior about a nail in my tire. I did inform them that it was NOT urgent. And he called me back on Tuesday, after the long thanksgiving weekend. I went in immediately. Thankfully I was able to just get it patched and not put for a new tire(s) just yet. I did have to wait a little bit, whenever they could fit my vehicle in. But the waiting room was nice and clean. Even the employees who didn’t help me directly were pleasant. It was ...
Sincerely the best buying experience I've ever had! Highest reccomendation!
Just had my second service at Smail today and I'm very impressed. From Wendy and Troy on the Service team to the gentleman and took my car back. Everyone is very nice and very helpful. The lounge is very comfortable as well! They know how to keep a customer.
Very fast and friendly people.
Very easy process
The team at Smail Buick GMC made my purchase experience a pleasure. Evan in finance and my salesman Billy were on it from start to finish. I am loving my NEW 2022 GMC 1500 Sierra AT4.
Troy provided his usual excellent customer service. He always goes out of his way to ensure the customer is taken care of.
Troy did his usual great job. He always provides the best possible service to the customer.
John Ambrozic was a very good in helping me on buying my new Canyon. No hassle and very understanding on my needs. Great job. rich Sr
Great job on oil change and tire rotation!!!!! And Inspection!!!!!!!!!!! Thank you! Carolyn Pardi~
prompt service. got the job done , very professional.
Good service
Courteous helpful staff, nice clean showroom, nice selection of certified used vehicles. Test drove 3 SUV's, purchased vehicle, in and out in a little over 3 hours. Vehicle missing the owner's manual but I was able to download it from the internet.
Very good service and sales department! Recommed this place to everyone.
The process was efficient at the dealership, it only took a few hours in total. The sales rep was very knowledgeable about the vehicle we were purchasing.
My battery went bad the evening before I had to drive to Atlanta. Thanks to some help from some friends and some luck I was able to get my car to Smail Buick before they closed and Wendi scheduled my car for first thing in the morning service and pre-arranged the shuttle service to pick me up at 8 am. When I got to the dealership my car was ready and I discovered that my warranty covered the battery replacement. Wendi was amazing! I can't stress that enough. What I thought was going to be an ordeal was taken care ...
Wendy always takes care of my car’s service needs. Waiting area is comfortable and clean
Jeff Hobbs is the best salesman over there...he always takes care of us. We have purchased our last 4 vehicles from them and will continue.
Troy was Great....... He really explains everything and is very helpful
Great Job by all . Thank you so much you all are great . In and out quickly .
Very polite, great customer service
Bill Campana helped me tremendously throughout the entire process. He helped me to find just what I wanted and get it home without any problems. Best service I have had buying a new vehicle before and will definitely be back!
Our salesman, John, was awesome and so accommodating to our needs!! Would definitely purchase another vehicle from John! The finance manager also took the time to explain everything and was very thorough!
I was completely satisfied with the service at Bud Smail.Iwas very pleased with the job of removing the scratch on my car door.
Top Notch!! Bill Camapana and the team at Smail did a great job making the leasing experience a breeze.
Always have good service love my cts4
Troy is our advisor and he is always nice and courteous
The service provided my Smail is top notch. We recently purchased a 2021 Vehicle an throughout the entire process the team was attentive and detail oriented, providing answers and guidance for any of our questions that arose. We are so thrilled with our purchase through Smail and would HIGHLY recommend this be your dealership of choice.
Great service department! Troy is great.
Outstanding service by Brandon and Troy absolutely delighted with how they assisted me when I had an engine light come on Repair done quickly and went out of there way to service my vehicle to get me back on the road… Polite, attentive, friendly, and excellent service! Excellent job!
Easy, quick and no pressure
Great experience 100% satisfactory service could not have been better
Awesome Place they always fix My car and get Butler program
I was very impressed with the customer service provided by this dealership. The used car inventory is excellent, well serviced, had low mileage, and priced fairly. The worked with me and I got the car I wanted. I highly recommend Bud Smail Mercedes Smail Motorcars LTD.
Went with my son, he was interested in buying a new vehicle. Barry Noonan was so helpful and knowledgeable about the SUV that I decided to get one too. My son and I love our Terrains.
it was very satisfying
Troy and the entire staff were very helpful. We were traveling and needed a quick service and they accommodated us so we could continue with our travels.
Jeff and Bill are awesome salesman and customer service representatives of Smail
Great service as always. The vehicle that I purchased was not inspected but Barry and Rick made sure that my experience was worth my time and money. I was able to drive home in my new GMC Terain.
John was great to deal with!! Easy going, no pressure sales! The whole process was smooth from start to finish! We live almost three hours from the dealership, will definitely consider Smail again when the time comes for another vehicle purchase!
Always friendly and great service.
Everyone was so pleasant, and the buying process was extremely easy!! Rich was an awesome sales associate!!
Part was ordered for vehicle & was installed in a short amount of time while I waited.
Dan was incredibly helpful. He made the process simple and easy. He was attentive to our needs and did a phenomenal job.
Bill Campana made the car shopping and buying experience a pleasure. His confidence and knowledge in the Buick we purchased gave us all the reassurance needed. Couldn’t be happier
Always in and out quickly!
very informative, willing to help with anything i needed
I've always had great service here.
Everyone was great to work with and Mr. Campana was super trying to satisfy our questions and concerns!
Rick was our sales man and he was outstanding!
Fast,kind,and kept me informed.tt troy
service was done in timely manner every thing I asked for was done GREAT place to have a vehicle serviced
No problem good service and prompt if it wasn’t for the service department I would have sold my Cadillac. The reason is, I have been waiting 1 and 1/2 years for my reimbursement on my headlight recall and had nothing but grief in the process and still have nothing. I will not recommend Cadillac to anyone
Friendly, efficient and knowledgeable! They always take the extra time to get to know you and make you feel welcome! Troy is an exceptional service manager!!
Bill Campana was very courteous and explained everything in detail. He went above and beyond to find me the vehicle that I wanted. It wasn't easy because I wanted a red or blue Buick Envision. There was a red Envision on the lot but it didn't have the options I wanted. I am very pleased and would recommend my family and friends to go to Bill for a car. Also Troy Z. in service is the best. He is very courteous and pleasant to deal with. Troy is one of the reasons I decided to buy a vehicle ...
Things went well. Had to wait a little longer than I expected. Looks like they did everything. Need to speed getting the car wash when dine
Our salesman Bill Campana was amazing to work with! He went above and beyond from start to finish.
Airbag recall complete told me about another recall and completed also took the time to give me a computer code error Definately will recommend or come back if service is needed
I can't say enough good things about Smail's and Bill Campana. He is an excellent car salesperson and Smail's are outdoing themselves in service.
very friendly and helpful
Troy is a great guy to deal with. Friendly and courteous as always.
20 years of great service guided by a great service manager, Troy Z.
I must say that I leased a 2021 Cadillac XT5 and was impressed with the service all around and really like driving the vehicle. I have been coming to Smail's for over 40 years and have no complaints. I would recommend Smail's and the XT5..
In and out in promised time. No problems found. Nice people, great service.
Troy Z. did a great job as usual coordinating service for my vehicle. More expensive? Probably. Worth it? Absolutely! Vehicle has 100,000+ miles and runs perfectly due to their diligent service.
I dropped my truck off at 8;am for service and told Troy what I need done Troy was pleasant to deal with never had a problem with service department. Thanks to Troy
Everything worked out fine for me. Service was completed in a timely manner and exactly what I wanted. Troy is the best and has helped me for years.
Troy and staff are awesome . Timely, friendly, courteous. The best. Would highly recommend . Awesome, awesome awesome ,awesome. Could not beat them. They take care of you
I have gone to a number of other dealers for vehicles and service, but none can come close to the experiences I’ve had at Smail. Bill Campana in sales has really taken care of me and my family over the years. Troy in service has always taken care of us and our vehicles. We have been going to them since 2011 and have no plans of going anywhere else.
Very satisfied with the experience at Smail. The staff was knowledgeable and was not pushy in trying to just sell a vehicle. They were welcoming and friendly throughout the whole visit. I did not intend to buy a vehicle that day, but I ended up leaving with a new truck. I drove 75 miles just to look at the truck and it was worth it. I would recommend Smail Buick GMC to anyone.
I had a very pleasant experience and would highly recommend anyone looking for a car to buy from Smail Gmc
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